Shipping Policy
Last Updated: July 25, 2025
This policy explains our order processing, shipping arrangements, estimated delivery timelines, tracking procedures, and customer responsibilities for international shipments.
1. Processing & Dispatch
Orders are generally processed and handed over to the appropriate carrier within 3 business days after successful order placement.
The processing period includes order verification, quality inspection, packaging, and shipment preparation.
Orders placed on weekends or recognized public holidays will begin processing on the next business day.
2. Shipping Charges & Estimated Transit
Our standard worldwide shipping terms are:
- Shipping Fee: $5.99 USD
- Estimated Carrier Transit: 10–20 business days
Including both processing and transportation time, the estimated total delivery timeframe is approximately 13–23 business days.
These delivery periods are estimates for reference only and do not constitute guaranteed delivery dates.
3. Circumstances That May Affect Delivery
Delivery times may be extended due to circumstances beyond our reasonable control.
These may include:
- Customs inspections, import clearance, or border procedures
- Carrier disruptions, transportation limitations, or other logistical delays
We appreciate customers' understanding and patience when such circumstances affect shipment timelines.
4. Shipment Tracking
After your order has been dispatched, we will send a shipping confirmation email containing the applicable tracking number.
Customers may track shipments through:
Please note that carrier tracking systems may take several business days after dispatch to display the first tracking updates.
5. Separate Shipments
Orders containing multiple products may be fulfilled from different warehouses or fulfillment facilities depending on inventory availability.
Accordingly, products from the same order may arrive in separate packages. Each package will have its own tracking number and shipping notification.
6. Order Amendment Requests
Requests to modify an order, including the shipping address, recipient information, product size, color, or quantity, should be submitted as soon as possible.
Customers are strongly encouraged to contact support@kfuuryntos.com, preferably within 12 hours of completing checkout, and always before shipment processing begins.
Requests should include:
-
Order Number (e.g.,
071SHOP-123331) - Order Email
- A detailed description of the requested change
We will make reasonable efforts to accommodate eligible changes; however, modifications cannot be guaranteed once fulfillment operations have begun.
7. Delivery Failures
When a carrier cannot complete a delivery, the package may be held at or transferred to a nearby carrier facility.
Customers should contact the local carrier directly using the tracking information provided to arrange collection or another delivery attempt.
We are not responsible for packages returned due to an incorrect or incomplete address supplied by the customer or failure to collect a parcel within the carrier's designated holding period.
8. Tracking Inactivity
Temporary gaps in tracking updates may occur while packages are being transported between carrier facilities.
When the tracking history shows activity within the previous 7 days, the shipment will generally be considered active within the carrier network.
If no tracking event has been recorded for more than 7 consecutive days, customers should contact our customer support team for assistance.
9. Lost Shipments & Confirmed Delivery
If a shipment has shown no tracking activity for more than 7 consecutive days, customers may contact us for assistance.
We will forward the matter to the applicable carrier for investigation.
If the carrier confirms that the package has been lost, we will arrange a replacement shipment without charging additional shipping fees.
Our responsibility does not cover packages whose tracking status has been recorded as “Delivered.” We are not responsible for loss or theft occurring after the carrier has confirmed delivery to the shipping address provided with the order.
10. Delivery Locations & Fulfillment Sources
Worldwide Service:
We offer international shipping to destinations supported by our logistics network. If a particular destination cannot be serviced, we will contact the customer regarding any available alternatives.
Fulfillment Locations:
Depending on stock availability and destination, products may be shipped from fulfillment facilities in the United States, Canada, Australia, and the European Union, or directly from our manufacturing partners.
11. Shipping Disclaimer
By placing an order, customers acknowledge the following conditions:
- Estimated Transit Times: All processing and delivery periods are estimates and may vary. We are not responsible for delays caused by customs authorities, shipping carriers, or events beyond our reasonable control.
- Customs & Import Costs: Any customs duties, import taxes, government fees, or related charges imposed by the destination country are the responsibility of the purchaser and are not included in the listed product or shipping prices.
- Accuracy of Shipping Details: Customers are responsible for providing complete and accurate delivery information. We are not responsible for packages lost or returned because of incorrect or incomplete addresses.
- Carrier-Confirmed Delivery: Once the carrier records a package as delivered, our delivery obligations are considered fulfilled. We are not liable for loss or theft occurring afterward.
For any shipping-related questions, please contact our support team at support@kfuuryntos.com.
For faster assistance, please include your Order Number (e.g., 031SHOP-1938) and the email address used to place the order.